FOCUS : WRITING A LETTER
ASSEMBLING A SET OF 'ARGUMENTS' [AKA REASONS] TO SUPPORT YOUR CONTENTION AND PROVIDING A SUGGESTION FOR AN ACCEPTABLE OUTCOME.
HE REASONED, FROM THE REASONS [ARGUMENTS] PUT FORWARD, THAT THE REASON FOR THE COMPLAINT LAY WITH FOOD AND SERVICE QUALITY RATHER THAN AN ATTEMPT TO GET A FREE MEAL.
